Refund policy

Flexhour Refund Policy

Effective Date: 23/05/2025
Flexhour, a product of Meaningful Technology UAB, is dedicated to maintaining a fair and secure marketplace for both Task Posters and Taskers. This Refund Policy outlines the conditions under which refunds are issued, ensuring transparency and protection for all users. Please read this policy carefully before using our platform.

1. Task Cancellation and Refund Eligibility

For Task Posters (Users Posting Tasks):

• Before a Task is Accepted: Task Posters can cancel a task at any time before a Tasker accepts it. In such cases, the full budget amount will be refunded to the original payment method.

• After a Task is Accepted but Before Completion: If a Tasker has already accepted a task, cancellation requires mutual agreement. If the Tasker agrees to cancel, the full refund will be processed. If the Tasker has already started the work, Flexhour may deduct a portion of the refund based on the work completed.

• If the Task is Not Completed: If a Tasker fails to complete the task as agreed upon, the Task Poster should first attempt to resolve the issue directly with the Tasker via the Flexhour messaging system. If no resolution is reached, the Task Poster can escalate the issue to Flexhour’s support team for a refund evaluation.

For Taskers (Users Completing Tasks):

• Taskers are not eligible for refunds.

• If a Tasker has already begun working on a task and the Task Poster cancels, the Tasker may be eligible for partial compensation based on the work completed.

• If a Tasker does not complete a task but has already received payment due to an error, Flexhour reserves the right to reverse the payment and issue a refund to the Task Poster.

2. Refund Process for Disputed or Incomplete Tasks

• If a Task Poster believes a task was not completed satisfactorily, they must submit a refund request to support@flexhour.online  before marking the task as “Confirmed, Task is  Done and Relaese payment.”

• Refund requests must include:

  • Task details (task description, assigned Tasker, date of completion)

  • Any supporting evidence (e.g., messages, proof of incomplete work, screenshots, or relevant communication)

• Flexhour will review the case and determine whether a full, partial, or no refund is warranted based on the provided evidence.

• Refunds for incomplete or disputed tasks will be processed within 3 to 5 business days after review.

3. Dispute Resolution and Refund Decisions

• Users should first attempt to resolve disputes through direct communication via Flexhour’s messaging system.

• If a resolution cannot be reached, the dispute can be escalated to Flexhour’s customer support team.

• Both parties will be required to provide relevant details, including communication logs and proof of work completion.

• Flexhour’s decision on refund requests is final and binding.

4. Refund Timeline and Payment Method

• Approved refunds will be issued to the original payment method used at the time of task posting.

• Refunds are typically processed within 3 to 5 business days, but processing times may vary depending on the payment provider.

• Flexhour is not responsible for any delays caused by third-party payment processors.

5. Non-Refundable Fees

• Flexhour’s platform fees (5-10% of Tasker earnings) are non-refundable as they cover transaction costs, operational expenses, and platform maintenance.

• If a Task Poster voluntarily cancels a task after it has been accepted and work has begun, Flexhour may deduct an amount proportional to the completed work before processing the refund.

• Refunds requested after the payment was released to the tasker will not be eligible for review, except in cases of fraud or system errors.

6. How to Request a Refund

To request a refund, users must follow these steps:

1. Contact the Tasker or Task Poster via Flexhour’s messaging system to try resolving the issue.

2. If no resolution is reached, email support@flexhour.online with the task details and supporting evidence.

3. Wait for Flexhour’s support team to review and respond within 3 to 5 business days.

4. If approved, the refund will be processed to the original payment method.

7. Contacting Customer Support

If you have any questions or concerns regarding refunds, you can contact us at support@flexhour.online. Our customer support team is available 24/7 to assist with refund-related inquiries and dispute resolutions.

Flexhour reserves the right to modify this Refund Policy at any time. Any changes will be communicated through our platform and website.

By using Flexhour, you agree to the terms outlined in this Refund Policy.

Meaningful Technology UAB
Vilnius, Lithuania