Refund Policy

Flexhour — A Product of Meaningful Technology UAB

Registration Code: 306726441
Support Email: support@flexhour.online
Last Updated: February 13, 2025

1. Overview

This Refund Policy ("Policy") applies to all payments made through the Flexhour mobile application ("App") operated by Meaningful Technology UAB ("Company", "we", "us", or "our").

Flexhour facilitates payments between Task Posters and Taskers through our integrated payment system.

When a Task Poster hires a Tasker, the agreed task amount plus a Protection Guard fee of 2.50% of the task amount is charged.

The payment is held by the platform until the task is marked as complete by the Task Poster, at which point the funds are released to the Tasker’s in-app balance, minus the applicable platform commission.

2. When Refunds Apply

Refunds may be issued in the following circumstances:

Task Not Started
If a hired Tasker fails to show up or is unable to begin the task as agreed, the Task Poster may request a full refund of the task amount and the Protection Guard fee.

Task Not Completed
If a Tasker abandons a task before completion without valid reason, the Task Poster may request a refund. The refund amount will be determined based on the work completed, if any.

Mutual Cancellation
If both the Task Poster and the Tasker agree to cancel the task before work begins, a full refund will be issued to the Task Poster.

Payment Processing Errors
If a duplicate charge or incorrect amount is processed, we will issue a correction or refund promptly.

Platform Error
If a technical issue with the App results in an incorrect payment or failed service delivery, we will investigate and issue an appropriate refund.

3. When Refunds Do Not Apply

Refunds will generally not be issued in the following situations:

• The Task Poster has already marked the task as complete and payment has been released to the Tasker.

• The Task Poster is dissatisfied with the quality of work but the task was completed as described.

• The Task Poster fails to respond to the Tasker’s completion request within a reasonable timeframe.

• The Protection Guard fee for tasks that were completed successfully.

4. How to Request a Refund

To request a refund, please contact our support team at support@flexhour.online with the following information:

• Your account email address

• The task ID or description

• The reason for the refund request

• Any supporting evidence (such as screenshots or chat messages)

Alternatively, you may use the in-app Support Chat feature to submit your refund request directly.

5. Refund Processing

We aim to review all refund requests within 5 business days of receipt.

If approved, refunds will be processed to the original payment method within 5 to 10 business days, depending on your payment provider.

You will receive a notification confirming the refund.

In cases where a partial refund is appropriate (for example, when some work was completed), the refund amount will be determined at our discretion based on the circumstances.

6. Disputes

If you disagree with a refund decision, you may appeal by contacting support@flexhour.online with additional information or evidence.

We will review your appeal and provide a final determination within 10 business days.

For unresolved disputes, you may exercise your rights under applicable consumer protection laws of the Republic of Lithuania or the European Union.

7. Protection Guard Fee

The Protection Guard fee (currently 2.50% of the task amount) is a non-refundable service fee that covers platform costs including payment processing, dispute resolution support, and platform maintenance.

This fee is only refundable in cases of platform error, payment processing error, or mutual cancellation before any work has begun.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time.

Changes will be communicated through the App and will apply to transactions made after the effective date of the change.

9. Contact Us

For refund requests or questions about this Policy, please contact us:

Meaningful Technology UAB
Registration Code: 306726441
Email: support@flexhour.online