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Privacy Policy
Privacy Policy
Flexhour — A Product of Meaningful Technology UAB
Registration Code: 306726441
Support Email: support@flexhour.online
Last Updated: February 13, 2025
1. Introduction
1. Introduction
Meaningful Technology UAB ("Company", "we", "us", or "our") operates the Flexhour mobile application ("App").
This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our App and Services.
We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Law on Legal Protection of Personal Data of the Republic of Lithuania.
2. Data Controller
2. Data Controller
The data controller responsible for your personal data is:
Meaningful Technology UAB
Registration Code: 306726441
Email: support@flexhour.online
3. Personal Data We Collect
3. Personal Data We Collect
We collect the following categories of personal data:
Account Information:
Full name, email address, encrypted password, profile photo (optional), and authentication provider details (Google, Apple, or email).
Profile Information:
Bio, skills, service descriptions, availability status, hourly rates, and bank account details (for withdrawal purposes).
Location Data:
With your consent, we collect your device location to show nearby tasks and calculate distances. For in-person tasks, we store the task address provided by the Task Poster. Location data is processed only when you grant permission and can be revoked at any time through your device settings.
Task and Transaction Data:
Task descriptions, categories, budgets, bids, payment amounts, transaction history, earnings, and withdrawal records.
Communication Data:
Messages exchanged between users through the in-app chat feature and support conversations with our team.
Device and Technical Data:
Device type, operating system, app version, push notification tokens, IP address, and usage analytics.
4. How We Use Your Data
4. How We Use Your Data
We process your personal data for the following purposes:
To provide and maintain the App and its features, including account management, task posting, bidding, hiring, payments, chat, and notifications.
(Legal basis: Performance of contract)To process payments and manage your in-app balance and withdrawals through our payment provider.
(Legal basis: Performance of contract)To send push notifications about task updates, new messages, hiring decisions, and payment confirmations.
(Legal basis: Legitimate interest / Consent)To display relevant tasks based on your location and preferences.
(Legal basis: Consent for location data)To ensure platform safety, prevent fraud, and enforce our Terms and Conditions.
(Legal basis: Legitimate interest)To respond to your support inquiries and resolve disputes.
(Legal basis: Performance of contract / Legitimate interest)To comply with legal obligations, including tax reporting and regulatory requirements.
(Legal basis: Legal obligation)
5. Data Sharing
5. Data Sharing
We may share your personal data with the following categories of recipients:
Other Users:
Your name, profile photo, ratings, reviews, and service information are visible to other users as necessary for the platform to function. Task Posters see Tasker profiles and bids. Hired Taskers see the full task address for navigation purposes.
Payment Processors:
We share necessary payment information with our payment provider (currently Revolut) to process transactions securely. Payment processors operate under their own privacy policies.
Cloud Service Providers:
We use cloud infrastructure and storage services to host the App and store data securely.
Legal Authorities:
We may disclose your data if required by law, court order, or governmental request, or to protect our rights, safety, or property.
We do not sell your personal data to third parties.
6. Data Retention
6. Data Retention
We retain your personal data for as long as your account is active and as necessary to fulfill the purposes described in this Privacy Policy.
After account deletion, we may retain certain data for up to 10 years to comply with legal obligations (such as financial record-keeping), resolve disputes, and enforce our agreements.
Anonymized and aggregated data may be retained indefinitely for analytical purposes.
7. Your Rights Under GDPR
7. Your Rights Under GDPR
As a data subject under the GDPR, you have the following rights:
Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete personal data.
Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You may request to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object: You may object to the processing of your personal data based on legitimate interests.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at support@flexhour.online. We will respond within 30 days.
8. Data Security
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
These measures include encryption of data in transit and at rest, secure authentication mechanisms, access controls, and regular security assessments.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
9. International Data Transfers
Your data is primarily stored and processed within the European Economic Area (EEA).
If any data is transferred outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
10. Children's Privacy
The App is not intended for use by individuals under the age of 18.
We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete such data promptly.
11. Changes to This Privacy Policy
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted in the App, and the "Last Updated" date will be revised accordingly.
Your continued use of the App after any changes constitutes your acceptance of the updated Privacy Policy.
12. Supervisory Authority
12. Supervisory Authority
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the State Data Protection Inspectorate of the Republic of Lithuania (www.ada.lt).
13. Contact Us
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Meaningful Technology UAB
Registration Code: 306726441
Email: support@flexhour.online
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